Ability to communicate with customers and respond to questions and concerns over the phone, in person or in writing.
Customer service representatives are the first line of defense in any company, therefore ability to diffuse customer complaints in a professional tone is essential.
Ability to engage customers with upbeat and positive interactions is essential to maintaining and growing customer base.
Ability to listen intently, while understanding customer needs and wants.
Skill in dealing with irate customers by employing patience and understanding.
Ability to dissect customer demands and/or problems by identifying the root problem, while preserving and strengthening business relationships.